KPS SYSTEMS
Frequently Asked Questions
Website: kpssystems.co.in
Support: support@kpssystems.co.in
General
1. What services does KPS SYSTEMS provide?
KPS SYSTEMS provides internet and IT services including web hosting, reseller hosting, VPS and
dedicated server services, domain registration and related services.
2. Who can purchase KPS SYSTEMS services?
KPS SYSTEMS currently accepts service orders from customers within India.
Orders may be subject to payment verification, fraud checks and other security checks before
activation.
3. Do I need to provide accurate account information?
Yes.
Customers must provide accurate and current contact, billing and account information.
Incorrect or fraudulent information may result in an order being rejected or an account being
suspended or terminated.
4. How do I contact KPS SYSTEMS?
You can contact us through:
Support: support@kpssystems.co.in
Sales: sales@kpssystems.co.in
Billing: billing@kpssystems.co.in
Hosting
5. What does "Unlimited Hosting" mean?
"Unlimited" refers to certain resources that are not assigned a fixed quota under the applicable plan.
It does not mean unlimited CPU, RAM, disk I/O, database usage, email usage, processes or other server
resources.
Unlimited plans remain subject to fair-use, resource, security and acceptable-use requirements.
6. Can I host an e-commerce website?
Yes.
Legitimate online stores and e-commerce websites are permitted, provided that the website complies
with applicable laws and KPS SYSTEMS policies.
- Fraudulent stores, counterfeit products, phishing pages, illegal products and other prohibited activities
are not permitted.
7. Can I use my hosting account for file storage?
Hosting accounts are intended primarily for hosting websites and applications.
Using shared hosting primarily as a general-purpose file-storage, backup or file-distribution service is
not permitted unless specifically allowed by the applicable service.
8. Can I run background applications on shared hosting?
Resource-intensive or continuously running background processes may not be permitted on shared
hosting.
If your application requires significant CPU, RAM or continuous processing, you may need a VPS or
dedicated server.
9. Can I run cron jobs?
Yes, where supported by your hosting plan.
On shared hosting, cron jobs must normally run at intervals of at least 15 minutes unless KPS SYSTEMS
has provided specific authorization.
10. Can I host a gaming server on shared hosting?
No.
Gaming servers and similar continuously running server applications are not permitted on shared
hosting.
11. Can I run IRC or BitTorrent services?
No.
IRC servers/bots, BitTorrent applications, trackers and peer-to-peer file-sharing activities are not
permitted on shared hosting.
Security and Acceptable Use
12. Can I perform penetration testing from my KPS SYSTEMS server?
Only where you have explicit authorization from the owner of the system being tested and the activity is
permitted by your service.
Unauthorized scanning, exploitation, brute-force attempts or attacks against third-party systems are
prohibited.
KPS SYSTEMS may request proof of authorization.
13. Is spam allowed?
No.
KPS SYSTEMS has a zero-tolerance policy toward spam and unsolicited bulk email.
Accounts involved in spam may be suspended or terminated.
14. What happens if my website is hacked?
You should immediately contact KPS SYSTEMS support.
KPS SYSTEMS may temporarily restrict the affected account if necessary to protect the server or other
customers.
You are responsible for keeping your website software, plugins, themes, scripts and passwords secure.
15. Does KPS SYSTEMS provide backups?
Backup availability depends on the applicable hosting service.
Customers should always maintain their own independent backups.
Any operational or disaster-recovery backup maintained by KPS SYSTEMS should not be treated as a
guaranteed customer backup unless the applicable service specifically includes a backup service.
16. Can KPS SYSTEMS suspend my account?
Yes.
An account may be suspended where necessary because of:
- Non-payment
- Spam
- Malware
- Security threats
- Excessive resource usage
- Illegal activity
- Copyright violations
- Fraud
- Terms-of-Service violations
- Risk to KPS SYSTEMS infrastructure or other customers
Serious or emergency situations may require immediate suspension.
Billing
17. How do I pay for my service?
Payment methods available to you will be displayed during the order or billing process.
Payment may be subject to verification before service activation.
18. What happens if I don't pay my invoice?
An unpaid invoice may result in a late fee, service suspension, restricted access or termination.
KPS SYSTEMS may require all outstanding balances to be cleared before restoring or activating
additional services.
19. Does suspension stop billing?
Not necessarily.
Suspension does not automatically cancel a service or its billing.
You must formally request cancellation according to the cancellation procedure.
20. How do I cancel my hosting account?
Send a cancellation request from your registered email address to:
support@kpssystems.co.in
You should clearly identify the service you want to cancel.
Refunds
21. Do you offer refunds?
Eligible shared hosting plans may qualify for a 7-day money-back guarantee where the plan specifically
offers the guarantee.
Not all services are refundable.
22. Which services are normally non-refundable?
The following are generally non-refundable:
- Domain registrations
- Domain transfers
- Domain renewals
Reseller Hosting
- Dedicated servers
- Setup fees
- Administrative fees
- Custom installation/configuration
- Certain third-party charges
Please refer to the Refund & Cancellation Policy for complete details.
23. Is Unlimited Hosting refundable?
Unless the specific product page or order terms state otherwise, Unlimited Hosting is normally non-
refundable.
24. Is Reseller Hosting refundable?
No. Reseller hosting is generally non-refundable unless KPS SYSTEMS expressly agrees otherwise in
writing.
25. Are domain registration fees refundable?
Generally, no.
Once a domain registration, transfer or renewal has been processed, the applicable fee is normally non-
refundable.
26. What is the 7-day money-back guarantee?
Where offered, eligible shared hosting customers may request a refund within seven calendar days
from service activation.
The guarantee does not apply to excluded services such as domains, setup fees, reseller plans and
dedicated servers.
27. Can I receive a refund if my account was suspended for violating the TOS?
Normally, no.
Refund eligibility may be lost where the account was suspended or terminated because of serious
abuse, spam, fraud, illegal activity, security violations or other material breaches of the Terms.
28. How do I request a refund?
Email:
support@kpssystems.co.in
Include:
Registered email address
Customer name
Service name
Invoice number
Purchase date
Reason for the refund request
29. How long does a refund take?
Once approved, processing time may depend on the payment method and payment provider.
KPS SYSTEMS will process the refund through the applicable payment channel where possible.
Domains
30. Does cancelling hosting cancel my domain?
No.
Hosting and domain services are separate services.
Cancelling hosting does not automatically cancel your domain registration.
31. Who is responsible for renewing my domain?
The customer is ultimately responsible for ensuring that the domain is renewed before expiration.
KPS SYSTEMS may provide renewal reminders as a courtesy, but customers should not rely solely on
reminder emails.
Reseller Hosting
32. Can I sell hosting to my customers?
Yes, if you purchase an appropriate reseller hosting plan.
Shared hosting accounts may not be used to resell hosting services.
33. Does KPS SYSTEMS support my reseller's customers?
Resellers are responsible for supporting their own customers.
KPS SYSTEMS normally provides support to the reseller rather than directly to the reseller's customers.
Security
34. Does KPS SYSTEMS monitor its servers?
KPS SYSTEMS may monitor its infrastructure for security, abuse prevention, system administration,
performance, fraud prevention and other legitimate operational purposes.
35. Can KPS SYSTEMS block an IP address or country?
Yes.
KPS SYSTEMS may use reasonable network and security controls, including IP blocking, geographic
restrictions, rate limiting and firewall rules, when necessary to protect its infrastructure and customers.
36. What should I do if I believe my account has been compromised?
Contact KPS SYSTEMS support immediately.
You should also change affected passwords and secure your website, applications and email accounts.
Service Availability
37. Do you guarantee 99.9% uptime?
KPS SYSTEMS strives to provide up to 99.9% network and server uptime where applicable.
Unless a separate written SLA states otherwise, this is a service objective rather than an unconditional
uptime guarantee.
38. Why might my website become unavailable?
Possible causes include:
Scheduled maintenance
Emergency maintenance
Hardware problems
Software problems
Network problems
Data-centre issues
Security incidents
Internet routing issues
Third-party failures
Events outside KPS SYSTEMS's reasonable control
Data And Cancellation
39. What happens to my data after cancellation?
After cancellation or termination, customer data may be deleted.
Customers are responsible for taking backups before cancelling a service.
KPS SYSTEMS is not required to retain customer data indefinitely.
40. Can I recover my data after termination?
Data recovery is not guaranteed.
If a service has been terminated or deleted, KPS SYSTEMS may not be able to recover the data.
Customers should therefore maintain their own backups.
Terms And Policies
41. Where can I read the complete Terms of Service?
The complete KPS SYSTEMS Terms of Service & Acceptable Use Policy is available on the KPS SYSTEMS
website.
Customers should review the Terms before purchasing or using KPS SYSTEMS services.
42. Can the Terms of Service change?
Yes.
KPS SYSTEMS may update its Terms, policies, services and pricing from time to time.
Material changes may be communicated through the customer portal, registered email address or
website where reasonably appropriate.
43. What law applies to KPS SYSTEMS services?
KPS SYSTEMS services are governed by the applicable laws of India, subject to the jurisdiction and
dispute provisions contained in the Terms of Service.
Still Have Questions?
If your question is not answered here, please contact KPS SYSTEMS:
Support: support@kpssystems.co.in
Sales: sales@kpssystems.co.in
Billing: billing@kpssystems.co.in
Website: kpssystems.co.in
Our support team can assist with service-specific questions and account-related matters.
IMPORTANT
This FAQ is provided for general customer information.
Where there is a conflict between this FAQ and the official KPS SYSTEMS Terms of Service, Acceptable
Use Policy, Refund & Cancellation Policy or a specific written service agreement, the applicable official
agreement will prevail.