1. Cancellation
Customers may request cancellation of a service by email. Cancellation requests should be sent from the registered account email address and should clearly identify the service to be cancelled.
Cancellation does not automatically create a refund. Any outstanding charges already incurred remain payable, and customers should obtain written confirmation of cancellation.
2. Suspension or Termination
KPS SYSTEMS reserves the right to cancel, suspend or otherwise restrict access to an account where reasonably necessary. This may include situations involving non-payment, abuse, security concerns, violations of the Terms of Service, or other circumstances affecting KPS SYSTEMS, its staff, infrastructure or other customers.
Abusive or threatening behaviour toward KPS SYSTEMS staff through any medium may result in suspension or termination of services.
3. Refund Eligibility
Refund eligibility depends on the service purchased and the applicable plan or order terms.
No refund is provided for:
- Unlimited Hosting plans, unless the applicable product or order terms expressly state otherwise.
- Reseller Hosting plans.
- Domain registration and domain transfer charges.
- Dedicated servers.
- Administrative fees.
- Installation or custom software configuration fees.
- Other charges specifically identified as non-refundable.
Other eligible shared hosting plans may qualify for a conditional money-back/refund offer where the applicable product or order terms expressly provide one. The applicable product or order terms determine the eligibility period and conditions.
4. First-Time Account Requirement
Refund eligibility is limited to first-time accounts where a refund offer applies.
For example, an account is not eligible where the customer previously held an account with KPS SYSTEMS, cancelled it and later signed up again, or where the customer has opened a second account and is attempting to use the refund offer again.
5. Payment Method and Refund Processing
The following payment methods are treated as non-refundable through the original payment method, and where a refund is approved, the amount may instead be posted as credit to the applicable hosting account:
- Bank wire transfers.
- Cheque/check payments.
- Money orders.
- Payments made through supported payment gateways, where the gateway does not permit reversal through the original payment method.
Payments made through online payment gateways such as Instamojo, Razorpay, PayPal or similar providers may attract a 4% transaction/TDR charge on the total approved refund amount, where applicable.
Where a refund is approved, the actual processing method and time may depend on the original payment method and payment provider.
6. Refund Restrictions
A refund may be refused or the applicable refund eligibility may be waived where:
- The customer has violated the Terms of Service or Acceptable Use Policy.
- The service or account was involved in abuse, fraud, spam, illegal activity or security violations.
- The account was suspended or terminated because of a policy violation.
- The customer has previously used the applicable refund offer where repeat use is not permitted.
- The service is specifically excluded from the applicable refund offer.
7. Domains
Domain registration and transfer charges are non-refundable once the applicable transaction has been processed, except where a refund is required by applicable law or an applicable registrar policy.
Cancellation of a hosting service does not automatically cancel a separate domain registration. Customers remain responsible for domain renewals and related charges.
8. Backups and Data Loss
KPS SYSTEMS provides unmanaged hosting services where applicable and does not represent that customer data on shared servers will be backed up unless a specific service or plan expressly includes backup functionality.
Customers are responsible for maintaining their own independent backups of website files, databases, email, applications, configuration files and other important data.
Backups should be maintained by the customer before cancellation, suspension or termination. KPS SYSTEMS does not guarantee recovery of data after an account has been suspended, terminated or deleted.
9. Agreement with the Refund Policy
By purchasing, activating, renewing or using KPS SYSTEMS services, the customer acknowledges and agrees to this Refund & Cancellation Policy together with the applicable Terms of Service, Acceptable Use Policy, product terms and service order.
10. Contact for Cancellation or Refund Requests
Refund or cancellation requests should be sent from the registered customer email address to:
KPS SYSTEMS Billing / Support
Email: billing@kpssystems.co.in
Support: support@kpssystems.co.in
Please include your registered email address, customer name, service name, invoice number, purchase date and reason for the request.